Shipping policy

Welcome to Haylenbox. Operated by Suzhou Yunzhongxiu Trading Co., Ltd., all orders are shipped cross-border directly from our warehouse at Room 106, Building 32, No. 258 Shengpu Road, Suzhou Industrial Park, Jiangsu 215000, China. We deliver reliable, fully transparent cross-border shopping services with standardized logistics workflows. Please read this policy thoroughly to understand all order processing rules, delivery timelines, customs charges and service terms.
This policy is drafted in compliance with global e-commerce standards and Google Merchant Center regulatory requirements, with clear, comprehensive clauses to protect customer rights.

We only offer delivery to eligible regions within the United States as stated herein, and do not ship to any other foreign countries or territories. All orders destined for U.S. delivery shall be governed by the order processing, shipping and liability provisions set forth below.

1. Shipping Coverage & Pricing

All valid orders placed on our official website qualify for free standard cross-border shipping. We currently deliver only to addresses in the United States, including the contiguous United States, Alaska and Hawaii. We do not provide shipping services for other countries or regions.
The total price displayed at checkout is your full merchandise cost, with no hidden logistics surcharges applied throughout the transaction. Any state-mandated sales tax will be clearly itemized for your review prior to payment submission.

Customs, Duties & Import Fee Disclosure

All goods are imported into the U.S. from China. Any import tariffs, customs clearance fees, government administrative charges or customs penalties incurred upon U.S. arrival shall be the sole responsibility of the customer. Sales tax collected at checkout is separate from cross-border import expenses and cannot be used to offset customs-related costs.

2. Order Processing & Total Delivery Timelines

Every order must complete standardized pre-shipment procedures before leaving our warehouse. The full delivery cycle contains two distinct phases: warehouse order processing, plus cross-border and U.S. domestic transit.

Total Delivery Time = Warehouse Processing Time + Cross-Border & Domestic Transit Time

Order Processing Time: 1–2 Business Days (Monday to Friday, excluding U.S. public holidays)

All orders undergo internal processing for 1–2 business days before cross-border dispatch. Processing covers order validation, product quality inspections, food-grade material re-verification, impact-resistant protective packaging and full customs documentation preparation to guarantee smooth customs clearance and intact product arrival.
An order marked "Processing" means your payment has been validated and your goods are waiting to be packed. Once all pre-shipment inspections and packaging are finished, items will be formally handed over to our authorized logistics carriers. A "Shipped" status confirms the order has left our China warehouse and entered international transit.

Segmented Transit Breakdown

  1. International transit from our China warehouse to U.S. customs hub: 2–3 business days
  2. Last-mile domestic delivery post customs clearance: 2–3 business daysTotal
  3.  estimated lead time after warehouse dispatch: 5–7 business days
Important Disclaimer: All delivery windows are estimates only and do not constitute a guaranteed delivery date. Actual transit duration may be extended by customs examinations, regional carrier capacity shortages, extreme weather or unforeseen logistical disruptions. We will continuously monitor shipment tracking and notify you via email immediately if significant delays occur.

3. Unavoidable Shipping Delays & FTC Consumer Rights

We follow strict cross-border operating protocols to strive for on-time delivery. However, delays may arise from uncontrollable external factors, including customs detention, natural disasters, extreme weather, carrier system failures, port congestion and public emergencies.
We will actively track delayed shipments and send real-time status updates by email. Per the U.S. FTC Mail-Order Merchandise Rule: if delivery is delayed far beyond our estimated timeframe, you retain the right to cancel any unshipped order for a full refund.
If delivery is held up for more than 15 business days due to force majeure or customs holds, please contact our support team at support@haylenbox.store to discuss resolution options including full refunds.

4. Order Cancellation Policy

To standardize cross-border order management and protect the legitimate interests of both buyers and our brand, our cancellation terms are as follows:

Before Warehouse Dispatch

You may submit a free full cancellation request within the 1–2 business day processing window. We will review and process your refund within 1–3 business days.

All refunds will be credited back to your original payment method, covering the full product purchase price plus any sales tax you paid at checkout. Original outbound shipping fees will only be refunded if the return/cancellation stems from errors on our part.
Refund arrival times vary based on your payment provider and bank processing schedules; funds may take 3–7 business days to reflect in your account.

After Warehouse Dispatch

Once a package departs our Suzhou warehouse and enters international transit, mid-shipment cancellation is unavailable due to finalized customs filings. If you receive damaged, defective or incorrect merchandise upon delivery, please reach out to our support team to arrange a replacement or full refund.
Unapproved cancellation requests for shipped orders will not be honored. If you refuse delivery without valid justification, you will be liable for all round-trip cross-border shipping costs, customs return fees and bear full risk of product loss or damage during return transit.

Please double-check your shipping address and order details before completing payment to avoid unnecessary extra charges and losses.

5. Shipment Confirmation & Order Tracking

Once your order departs our Suzhou warehouse, a shipment confirmation email will be sent to the email address used at checkout, which includes your unique international tracking number and official carrier lookup link.
Cross-border logistics systems require a synchronization window, so tracking activity will not refresh instantly after dispatch. Tracking data typically updates within 12–24 hours of shipment. You may click the link at any time to view international transit and U.S. local delivery progress. If no tracking updates appear for 3 consecutive business days, contact customer support for a manual logistics investigation.

6. Delivery Address & Undeliverable / Lost Shipments

Customers are required to submit complete, accurate and valid U.S. delivery information, including full recipient name, detailed street address, city, state, zip code and active phone number.
We will ship strictly to the address you provide at checkout. If you need to adjust your shipping details, please notify our support team before your order finishes warehouse processing and cross-border dispatch. We accept no responsibility for failed deliveries, returned packages, customs storage fees or additional cross-border charges caused by incomplete, misspelled or invalid address information provided by the customer.
If a carrier officially confirms your package is lost in transit, or marks it undeliverable for reasons unrelated to customer input, we will provide your choice of a free reshipment or full refund. Please contact our support team if you have not received your package within 10 business days after warehouse dispatch.

7. Customer Support

Haylenbox adheres to a customer-first service standard. If you have questions regarding order processing, cross-border shipping rules, customs fees, tracking updates or order cancellations, email our dedicated support team at support@haylenbox.store. We will respond to all valid inquiries within 1–2 business days.
Thank you for choosing and trusting Haylenbox!