Shipping policy

Thank you for choosing Haylenbox. We are committed to providing every customer with a high-quality and reliable shopping experience, offering standardized, transparent, and efficient shipping services. Please read this shipping policy carefully to fully understand our order processing rules, delivery times, terms of service, and related regulations.

1. Free Shipping and Tax-Free Services

We provide free shipping and tax-free services for all orders placed on our official website. Currently, we only ship to addresses within the United States (including the contiguous United States, Alaska, and Hawaii).

The final price displayed at checkout is the exact amount you need to pay. No hidden fees, including shipping fees, customs duties, or sales tax, will be charged. There will be no additional charges throughout the entire transaction process for all U.S. orders.

2. Delivery Time

Order Processing Time：1-2 business days 
All orders require 1-2 business days of processing before shipment. The processing includes order verification, product quality inspection, professional packaging, and completion of all customs and shipping documents to ensure your goods arrive undamaged and meet shipping requirements.

Please Note: Orders placed on weekends, public holidays, or during official warehouse/logistics shutdowns will be processed and shipped on the next business day. Please understand and be patient regarding reasonable delays caused by official holidays and warehouse arrangements.

Shipping time: 4-5 business days

Standard shipping time is 4-5 business days after the goods are shipped from our warehouse.
So the Total Delivery Time is: 5-7 business days
Please Note: Delivery time is for reference only. Actual arrival time is affected by the customer's delivery address, regional logistics efficiency, customs clearance progress, and other objective factors. We cannot guarantee an absolute fixed arrival date, but we will continuously track the logistics progress to ensure timely delivery.

3. Unavoidable Transportation Delays

We strictly follow standard operating procedures for shipment and strive for on-time delivery. However, due to uncontrollable external factors, including but not limited to natural disasters, extreme weather, logistics system failures, port congestion, customs inspection delays, public emergencies, and other unforeseen circumstances, delays may occasionally occur.

We will actively track and update the latest logistics status of delayed orders. Thank you for your understanding and tolerance regarding the force majeure event.

4. Order Cancellation Policy (Important)

To standardize order management and protect the legitimate rights and interests of both parties, we have established clear order cancellation policies:

· Before Order Shipment: You can apply to cancel your order free of charge during the order processing period. We will promptly confirm and process your cancellation request.

· After Order Shipment: All confirmed and shipped orders cannot be cancelled or refunded arbitrarily. Once the goods leave our warehouse and enter the logistics and transportation process, the order's logistics and delivery process cannot be stopped or reversed. Please carefully verify your purchase requirements and shipping information before payment and shipment.

· Any unapproved cancellation requests for shipped orders will not be accepted. If you refuse to accept the package without a valid reason after shipment, all resulting logistics costs, return shipping costs, and the risk of product loss will be borne by the customer.

5. Shipment Notification and Order Tracking

After your order is successfully shipped, we will send a formal shipment notification email to the email address you provided. The email will contain your unique order tracking number and official tracking information.

Please note that the logistics system requires a certain synchronization period, and tracking information may not be updated immediately after shipment. Logistics status is usually updated within 12-24 hours after shipment. You can periodically check the latest logistics information using the tracking number.

6. Delivery Address Accuracy Requirements

Customers are responsible for providing accurate, complete, and valid delivery information (including recipient's name, detailed address, postal code, contact number, etc.).

We will strictly ship according to the delivery address you provided. Customers are solely responsible for any delivery failures, lost packages, returns, and other additional costs caused by incorrect, incomplete, or invalid address information provided by the customer. We are not liable for any losses incurred as a result. Please carefully verify your delivery information before submitting your order.

7. Customer Support

Haylenbox adheres to the service tenet of customer first. If you have any questions about order processing, shipping rules, logistics status, and order cancellation regulations, please feel free to contact our professional customer support team.
Contact Email: support@haylenbox.store
We will reply to your inquiry and solve your problem within 24 working hours.
Thank you for your trust and support in Haylenbox!