Terms of service

OVERVIEW

This website is wholly owned and operated by Suzhou Yunzhongxiu Trading Co., Ltd. under the brand name Haylenbox. The company was founded on October 21, 2020, with registered address: Room 106, Building 32, No. 258 Shengpu Road, Suzhou Industrial Park, Jiangsu Province, P.R.China. References to “we”, “us” and “our” throughout these Terms refer to Suzhou Yunzhongxiu Trading Co., Ltd. doing business as Haylenbox.
Access to this website, together with all information, tools and online services provided herein, is conditional upon your acceptance of all terms, rules and supplementary policies posted on the site, including our Return & Refund Policy and Privacy Policy. Permanent links to these policies are located in the website footer.
By browsing this website or placing an order to purchase goods, you are utilizing our Service and agreeing to be bound by these Terms of Service, including supplementary rules referenced within this document or accessible via hyperlinks. These Terms apply to all visitors, browsers, customers, purchasers, content contributors and all other users of the site.
Please read these Terms in full before accessing or using the website. Accessing any page of the website constitutes your acceptance of the entire agreement. If you do not agree with any provision herein, you are not authorized to access the website or use any services. These Terms constitute a valid offer, and your continued browsing or submission of an order signifies acceptance of all provisions.
Any new features, tools or product categories introduced to the website in the future shall also be governed by these Terms of Service. You may review the latest version of these Terms on this page at any time. We reserve the right to update, amend or replace any portion of these Terms by posting revisions directly on this page. It is your responsibility to periodically check for updates. Your continued use or access to the website following the posting of changes confirms your acceptance of all revised terms.

SECTION 1 – ONLINE STORE ELIGIBILITY AND PRODUCT SAFETY TERMS

By accepting these Terms, you confirm that you have reached the age of majority in your state of residence within the United States. If you are a minor placing an order, you must possess full consent from your legal guardian.

You are prohibited from using the website or our silicone lunch containers for any illegal or infringing activities. When using our Service, you must comply with all applicable U.S. federal, state and local laws and regulations, including copyright law, CPSC safety regulations and FDA food contact requirements.
All collapsible silicone lunch boxes sold by Haylenbox comply with U.S. FDA 21 CFR 177.2600 standards for food-contact materials and are intended solely for household food storage. Any improper use, such as exposure to high-temperature baking or soaking in corrosive cleaning agents, will automatically void all product warranties.

You may not upload or transmit viruses, worms or any destructive computer code through this website. Any breach of these Terms will result in immediate and permanent suspension of your account and ordering privileges.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or cancel orders for any legitimate business reason at any time.

You acknowledge that content you post such as text and images (excluding credit card information) may be transmitted unencrypted across international networks and may be reformatted to accommodate technical requirements of connected devices and networks. All credit card data is transmitted with full encryption in compliance with PCI security standards.

You may not copy, reproduce, redistribute, resell or commercially exploit any webpage, product information or brand content displayed on this website without our formal written authorization.

Section headings are provided for convenience only. They carry no legal binding effect and shall not limit or alter the meaning of the provisions within these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF SITE INFORMATION

Haylenbox uses reasonable commercial efforts to ensure the accuracy of website content, but we do not guarantee that all text, pricing, product images and specifications are error-free. All site content serves only as general reference material and should not be used as the sole basis for purchasing decisions. We recommend you verify official product information or contact customer support. You rely on website content entirely at your own risk.

The website maintains archived historical product and pricing data which is not updated in real time and is provided for reference only. We reserve the right to modify any website content at any time and have no obligation to notify users of changes. You are responsible for regularly monitoring website updates.

SECTION 4 – SERVICE AND PRICING MODIFICATIONS

All product prices displayed on the website are subject to adjustment without prior notice.

We reserve the right to modify, temporarily suspend or permanently discontinue any website feature, individual product or the entire online service at any time without advance notification. We shall not be liable to you or any third party for losses arising from price adjustments, service suspension or service termination.

SECTION 5 – PRODUCTS AND SERVICE DESCRIPTION

All collapsible silicone food containers offered by Haylenbox are sold exclusively through this official website and subject to stock availability. All returns and exchanges are governed strictly by our published Return & Refund Policy.

We make reasonable efforts to accurately reproduce product colors in photographs; however, variations in monitor calibration mean we cannot guarantee screen display colors will perfectly match physical goods.

We reserve the right to restrict sales territories and impose per-customer purchase limits on a case-by-case basis. All product descriptions, dimensions and pricing may be modified unilaterally without notice. We may discontinue any product at any time. Offers listed on the website are void where prohibited by applicable local laws.

We warrant that compliant silicone products meet FDA standards for household food contact use, but we do not guarantee products will meet your subjective expectations. We also do not guarantee all typographical errors on the website will be corrected immediately.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to reject any orders you submit and may enforce purchase limits per individual, household or account. Restrictions apply to orders placed under the same account, credit card, billing address or shipping address. If we adjust or cancel an order, we will attempt to notify you via the email address and phone number provided at checkout. We reserve the right to restrict orders submitted by bulk dealers and distributors.

You agree to provide current, complete and accurate billing, shipping and account information when placing orders. You must promptly update your email address, credit card expiration dates and other relevant details to facilitate transaction processing and communication. Full return regulations are available within our dedicated Return & Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

The website may integrate third-party tools including payment gateways, shipping calculators and social sharing widgets. We have no authority to monitor or control third-party platforms.

Third-party tools are provided “as-is” and “as available”. We offer no warranties or endorsements of any kind. We accept no liability for disputes or losses resulting from your use of third-party services.

Your use of third-party tools is at your sole risk. You must independently review the terms of service of each third-party provider before use. Any new integrated tools or features launched on the website in the future shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content and product recommendations on the website may redirect you to independent third-party websites that are not affiliated with us. We do not verify the authenticity of content hosted on third-party platforms and provide no guarantees for third-party goods or services. We shall not be responsible for any losses incurred during transactions on external websites.

Before completing transactions on third-party websites, carefully review their privacy policies and after-sales terms. All complaints or inquiries regarding third-party products must be directed to the relevant third-party support team.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you voluntarily submit product reviews, photographs, creative suggestions, proposals or other materials to our platform (collectively “User Submissions”), whether upon our request or unsolicited, you grant us a perpetual, worldwide, unrestricted license to edit, reproduce, publish, distribute, translate and commercially utilize such User Submissions across all media channels without compensation to you.

We are under no obligation to maintain confidentiality of User Submissions or respond individually to every submission. We reserve the right to remove any content that we reasonably determine is unlawful, abusive, defamatory, obscene, infringing or otherwise violating these Terms.

You warrant that all User Submissions do not infringe third-party copyrights, trademarks, publicity rights or privacy rights and contain no defamatory content, threats or malicious computer code. You may not submit content using false email addresses or impersonate other individuals. You bear full legal responsibility for the authenticity of all content you post. We assume no liability for User Submissions published on our platform.

SECTION 10 – PERSONAL INFORMATION

All personal data submitted by you during account registration and checkout is governed by our Privacy Policy, accessible via a permanent link located in the website footer.

SECTION 11 – TYPOGRAPHICAL ERRORS AND INFORMATION OMISSIONS

Product descriptions, promotions, shipping fees, delivery timelines and stock information on the website may occasionally contain typographical, pricing or specification errors. We reserve the right to correct inaccuracies and cancel affected orders even after payment has been submitted, without prior notice.

Unless required by law, we have no obligation to actively update outdated site information. Any posted update timestamp does not guarantee all content on the website has been revised.

SECTION 12 – PROHIBITED USES OF THE WEBSITE

In addition to other restrictions set forth in these Terms, you are prohibited from engaging in the following activities:

(a) Using the website for any unlawful purpose;

(b) Soliciting others to participate in unlawful conduct;

(c) Violating international treaties, U.S. federal, state or local regulations;

(d) Infringing trademarks, copyrights or other intellectual property rights belonging to us or third parties;

(e) Harassing, discriminating against or defaming other users on the basis of gender, race, religion, age, disability or other protected characteristics;

(f) Submitting false or misleading order information and personal data;

(g) Uploading or transmitting viruses and malicious code that disrupt the operation of the website or the broader internet;

(h) Collecting or harvesting personal information belonging to other users;

(i) Distributing spam, executing phishing schemes, or deploying web crawlers to scrape website data;

(j) Using the website for obscene, fraudulent or unethical purposes;

(k) Circumventing or bypassing website security protections.

Violation of any prohibited activity listed above will result in permanent revocation of your website access privileges.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY (GMC & FTC COMPLIANT)

We maintain reasonable operational procedures to stabilize website performance but do not warrant uninterrupted, delay-free, error-free or fully secure site access at all times. We do not guarantee estimated calculations and delivery timelines displayed on the website will be entirely accurate.

We may take the website offline periodically for maintenance without prior notification. You expressly acknowledge that your access to and use of the website is at your sole risk. The website and all products are provided on an “as-is” and “as available” basis, subject to the statutorily mandatory exceptions listed below.

Statutorily Mandated Exclusions from Disclaimer

Nothing in this Section shall limit our liability for:
  1. Bodily injury caused by non-compliant silicone products;
  2. Losses arising from our fraud or gross negligence;
  3. Liabilities that cannot be contractually waived under U.S. FTC, CPSC, FDA regulations and mandatory consumer protection laws of individual U.S. states.
Subject to the mandatory obligations outlined above, Suzhou Yunzhongxiu Trading Co., Ltd., its officers, warehouse staff, logistics partners and suppliers shall not be liable for any direct, indirect, incidental or consequential damages, including lost profits, data loss, replacement costs and similar losses. Liability is capped at the maximum limit permitted under the laws of the U.S. state corresponding to your shipping address. Certain U.S. states prohibit limitations on incidental damages, and our liability shall comply with applicable local statutory limits in those jurisdictions.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Suzhou Yunzhongxiu Trading Co., Ltd., its employees and business partners against all third-party claims, demands, associated attorney fees and damages arising out of: your breach of these Terms, unlawful use of the website, or infringement of any third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law. The remaining provisions shall stay fully valid and legally binding.

SECTION 16 – TERMINATION

All debts and liability incurred by both parties prior to termination shall survive the expiration or termination of this agreement.

You may terminate this agreement at any time by ceasing website access and notifying customer support via email. If we reasonably determine you have violated any provision herein, we may terminate this agreement immediately without advance notice. You remain responsible for all outstanding payments accrued before termination, and we may permanently block you from placing future orders.

SECTION 17 – ENTIRE AGREEMENT

Failure by us to enforce any provision of these Terms shall not constitute a permanent waiver of that right.

These Terms of Service, together with our posted Return & Refund Policy and Privacy Policy, constitute the complete agreement between you and Haylenbox. They supersede all prior oral and written communications. Where ambiguity exists in interpretation of these Terms, the document shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW (DUAL JURISDICTION FOR U.S. CONSUMER COMPLIANCE)

This agreement is drafted by a Chinese enterprise. Internal corporate administrative disputes shall be governed by the laws of the People’s Republic of China.

Special Provision for U.S. Consumers: For all orders shipped to addresses within the United States, return disputes and consumer claims, the consumer protection laws of the U.S. state matching your shipping address shall take precedence. No clause within this agreement may override statutory consumer rights granted by laws of individual U.S. states.

SECTION 19 – AMENDMENTS TO TERMS OF SERVICE

You may review the most current version of these Terms on this page at any time. We reserve the right to revise all provisions unilaterally by posting updated content on the website. It is your responsibility to check regularly for modifications. Your continued browsing or ordering after revisions are published constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION (MANDATORY GMC BUSINESS DISCLOSURE)

Legal Entity: Suzhou Yunzhongxiu Trading Co., Ltd.

Date of Establishment: October 21, 2020

China Registered & Warehouse Address: Room 106, Building 32, No. 258 Shengpu Road, Suzhou Industrial Park, Jiangsu Province, P.R.China

U.S. Return Warehouse: 1898 E Colton Ave #2, Redlands, CA 92374

Support Email: support@haylenbox.store
For inquiries related to orders, shipping or policy interpretation, please contact us via email. Our support team will respond within 1–3 business days.

SPECIAL TERMS FOR SILICONE FOOD CONTAINERS

  1. All collapsible silicone lunch boxes under this brand meet U.S. FDA 21 CFR 177.2600 food contact standards and are designed solely for household storage of room-temperature and warm food.
  2. Product warranties apply only when items are used in accordance with care instructions. Damage caused by high-temperature baking or abrasive scrubbing voids all warranty coverage.
  3. Minor surface staining caused by acidic food substances is not considered a manufacturing defect and does not qualify for free replacement or full refund.
  4. This product contains small detachable silicone components. Adult supervision is required when used by children to avoid choking hazards.

INTELLECTUAL PROPERTY AND TRADEMARK STATEMENT

Haylenbox owns all brand logos, product images, website layouts, product copywriting, and product mold designs, including all copyrights and trademarks.

Without our formal written authorization, no individual, distributor, or third-party website may copy or use our brand assets for any commercial purpose. Unauthorized use constitutes intellectual property infringement, and we reserve the right to take all necessary measures in accordance with Chinese and U.S. intellectual property laws.